Retail Technology Specialist

2 days ago


Montreal, Quebec, Canada Fed IT Full time
Job Opportunity

We are seeking a skilled Retail Technology Specialist to join our team at Fed IT in Montreal. This is a permanent position with great benefits.

Responsibilities:
  • Install and configure point-of-sale (POS) systems for customers, ensuring seamless integration with their business operations.
  • D diagnose and resolve technical issues with POS system hardware and software, minimizing downtime and maximizing customer satisfaction.
  • Perform regular maintenance and repair of POS systems to ensure optimal performance, reliability, and security.
  • Provide expert technical support to customers, both by phone and in person, to address concerns and offer solutions.
  • Train customers on the effective use of POS systems, focusing on functionality, management, and efficiency improvements.
  • Stay informed about the latest technological developments in POS systems and industry trends, applying this knowledge to enhance our services.
  • Research and provide recommendations on new POS systems and upgrades to implement, aligning with customer needs and business objectives.
  • Manage spare parts inventory and place orders as needed to ensure continuity of service, maintaining high standards of quality and efficiency.
  • Collaborate with IT teams to ensure smooth integration of POS systems with other business systems, promoting seamless data flow and operational excellence.
Requirements:
  • A degree in Computer Science or a related field, with consideration given to relevant experience and academic training.
  • An excellent understanding of computer hardware and software components, including networks, operating systems, and database management.
  • Hands-on experience with POS software, an asset, as well as fluency in French and English, with proficiency in both languages an added advantage.
  • Knowledge of Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint, a must-have.
  • A valid driver's license and vehicle ownership, essential for visiting clients and traveling between locations.
  • Excellent communication skills, attention to detail, and accuracy in work, critical for providing top-notch customer support and services.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.


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