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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at BYTEMINDS IT SERVICES INC. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to provide top-notch customer service.

Key Responsibilities
  • Provide technical support to users, including troubleshooting and resolving issues with computer systems and networks.
  • Consult technical manuals and other resources to research and implement solutions to complex technical problems.
  • Collaborate with other technical support analysts to maintain a problems and solutions log.
  • Participate in the redesign of applications and other software to improve user experience.
  • Supervise other technical support workers and provide guidance and training as needed.
Requirements
  • 7 months to less than 1 year of experience in a technical support role.
  • Permanent employment with 35 hours per week.
  • Fluency in English.