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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Synergy IT Solutions Inc.

Job Summary

The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring that their computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support and troubleshooting for computer systems, networks, and software applications
  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Work Environment

The Technical Support Specialist will work in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and support.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment