Helicopter and Avionics Sales Support Engineer

5 days ago

Toronto, Ontario, Canada Diagnostic Solutions International Full time
Job Summary

We are seeking a highly skilled Helicopter and Avionics Sales Support Engineer to join our team at Diagnostic Solutions International. As a key member of our sales support team, you will be responsible for managing domestic and international sales, customer support, and product support efforts.

About the Role
  • Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager
  • Support Sales / Business Development Manager via technical presentations, demos and general field support as required
  • Coordinate with On-Board and Ground Based Product Engineering Departments on new opportunities requiring engineering/application development
  • Develop and maintain customer contacts at all levels
  • Facilitate communications between customer and various internal functions
Responsibilities
  • Manage/track customer requests, associated priorities, and resulting pricing (V.O.C. Management)
  • Instrumental in identifying customer needs & changes over time
  • Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments
  • Available for travel to perform all job requirements
  • Maintain a clean, organized and safe work environment
  • Perform other related duties as assigned
  • Communicate discrepancies to proper departments
  • Write User Guides and compile into HTML format using Robo Help editor software
  • Review design options with customers and/or consultants, contractors
  • Prepare and update general operating manuals, process quality control procedures, and training materials
  • Create and update drawings for existing and new products
  • Assist with on-site troubleshooting activities
  • Provide on-site training for all systems
Requirements
  • Ability to create and update drawings using Autodesk CAD designer software
  • Strong mechanical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently
  • Effective presentation skills
  • Take charge, self-motivated leader
  • Excellent communication skills, both internally and externally
  • Consensus builder/team player
  • Program management skills
  • Can do attitude
  • Experience in helicopters and technical knowledge in Rotor Track & Balance and vibration diagnostics a strong plus
  • Experience in fixed-wing and helicopters avionics system installations
  • Microsoft Office proficiency
  • High attention to detail
  • Advanced computer skills; including but not limited to experience and proficiency with: VibralogVib ReviewVXP Display ProgramVibrexTM ground station software tools
Competencies
  • Communications
  • Initiative
  • Adaptability
  • Planning
  • Teamwork
  • Work Habits
  • Stress Tolerance
  • Customer Service
  • Technical Skills
Education and Qualifications
  • Degree in business or related field preferred
  • In lieu of a business degree, two years of college and equivalent work experience may be considered
  • Experience in vibration analysis or mechanical engineering efforts directed towards aircraft maintenance of mechanical structures and assemblies
  • Minimum of three years hands-on experience in the application of helicopter, fixed-wing, and engine vibration analysis systems
  • Ability to identify near & long term business opportunities through market/segment analysis, value proposition & sales campaign
  • Develop intimate knowledge of health monitoring products, customers, and competition
  • Build internal and external customer relationships
  • Establish strong working relationship with business leader/marketing leader, finance, and engineering teams
  • Provide world class responsiveness to customers
  • Certificate from a vocational school or other recognized source with a major study in Avionics Maintenance or other related field
  • Completion of the basic Avionics Maintenance course, or equivalent
  • Completion of the advanced Avionics Maintenance course, or equivalent
  • Possess a valid Federal Aviation Administration (FAA) Airframe and Power Plant (A&P) License is a must
  • Possess a valid State Motor Vehicle Operator License
  • Ability to comply with all established methods, quality standards, and time schedules applicable to this position
  • Experience with all current and legacy vibration balancers/spectrum analyzers
  • Experience with equipment testing, calibration, replacing components, wiring circuits, repairing electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, and oscilloscopes
Salary and Benefits

The estimated annual salary for this role is $80,000 - $110,000, depending on qualifications and experience. Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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