Customer Support and Technical Sales Engineer

4 weeks ago

Toronto, Ontario, Canada Diagnostic Solutions International Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Support and Technical Sales Engineer. In this role, you will be responsible for managing domestic and international sales, customer support, and product support efforts as directed by the Business & Operations Manager.

Key Responsibilities
  • Manage domestic and international sales, customer support, and product support efforts as directed by the Business & Operations Manager.
  • Support Sales/Business Development Manager via technical presentations, demos, and general field support as required.
  • Coordinate with On-Board and Ground Based Product Engineering Departments on new opportunities requiring engineering/application development.
  • Develop and maintain customer contacts at all levels.
  • Facilitate communications between customer and various internal functions.
  • Manage/track customer requests, associated priorities, and resulting pricing (V.O.C. Management).
  • Instrumental in identifying customer needs & changes over time.
  • Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments.
  • Available for travel to perform all job requirements.
  • Maintain a clean, organized, and safe work environment.
  • Perform other related duties as assigned.
  • Communicate discrepancies to proper departments.
  • Write User Guides and compile into HTML format using Robo Help editor software.
  • Review design options with customers and/or consultants, contractors.
  • Prepare and update general operating manuals, process quality control procedures, and training materials.
  • Create and update drawings for existing and new products.
  • Assist with on-site troubleshooting activities.
  • Provide on-site training for all systems.
Requirements
  • Be able to create and update drawings using Autodesk CAD designer software.
  • Strong mechanical aptitude and troubleshooting skills.
  • Ability to handle multiple tasks concurrently.
  • Effective presentation skills.
  • Take charge, self-motivated leader.
  • Excellent communication skills, both internally and externally.
  • Consensus builder/team player.
  • Program management skills.
  • Can-do attitude.
  • Experience in helicopters and technical knowledge in Rotor Track & Balance and vibration diagnostics a strong plus.
  • Experience in fixed-wing and helicopters avionics system installations.
  • Microsoft Office proficiency.
  • High attention to detail.
  • Advanced computer skills; including but not limited to experience and proficiency with: VibralogVib ReviewVXP Display ProgramVibrexTM ground station software tools.
Competencies
  • Communications.
  • Initiative.
  • Adaptability.
  • Planning.
  • Teamwork.
  • Work Habits.
  • Stress Tolerance.
  • Customer Service.
  • Technical Skills.
Education Level

High School Diploma/GED (±11 years)

Basic Qualifications
  • Degree in business or related field preferred.
  • In lieu of a business degree, two years of college and equivalent work experience may be considered.
  • Experience in vibration analysis or mechanical engineering efforts directed towards aircraft maintenance of mechanical structures and assemblies.
  • Minimum of three years 'hands-on' experience in the application of helicopter, fixed-wing, and engine vibration analysis systems.
  • Ability to identify near & long term business opportunities through market/segment analysis, value proposition & sales campaign.
  • Develop intimate knowledge of health monitoring products, customers, and competition.
  • Build internal and external customer relationships.
  • Establish strong working relationship with business leader/marketing leader, finance, and engineering teams.
  • Provide 'world class' responsiveness to customers.
  • Certificate from a vocational school or other recognized source with a major study in Avionics Maintenance or other related field.
  • Completion of the basic Avionics Maintenance course, or equivalent.
  • Completion of the advanced Avionics Maintenance course, or equivalent.
  • Possess a valid Federal Aviation Administration (FAA) Airframe and Power Plant (A&P) License is a must.
  • Possess a valid State Motor Vehicle Operator License.
  • Ability to comply with all established methods, quality standards, and time schedules applicable to this position.
  • Experience with all current and legacy vibration balancers/spectrum analyzers.
  • Experience with equipment testing, calibration, replacing components, wiring circuits, repairing electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, and oscilloscopes.

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