Hotel Front Desk Associate

1 week ago


Clairmont, Alberta, Canada Redwood Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Redwood Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining a smooth check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests, assign rooms, and ensure a seamless check-in experience.
  • Reservation Management: Process room reservations, cancellations, and changes in a timely and efficient manner.
  • Departure Processing: Calculate charges, receive payments, and maintain accurate records.
  • Inventory Management: Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and provide excellent customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Environment: Fast-paced environment with extended periods of standing.
  • Training: Will train the successful candidate.
  • Language: English.
  • Work Hours: 40 hours per week.


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