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Hotel Front Desk Associate

2 months ago

Clairmont, Alberta, Canada Redwood Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Redwood Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages to guests and staff in a clear and concise manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Will train.
  • Work Environment: Fast-paced environment with extended periods of standing.
  • Language: English.
  • Work Hours: 40 hours per week.