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Hotel Front Desk Associate

2 months ago

Clairmont, Alberta, Canada Redwood Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Redwood Inn & Suites. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining a smooth front desk operation.

Key Responsibilities
  • Guest Registration and Room Assignments

Register arriving guests, assign rooms, and ensure a seamless check-in process.

Reservation Management

Take, cancel, and change room reservations in a timely and efficient manner.

Departure Processing

Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.

Inventory Management

Maintain an accurate inventory of vacancies, reservations, and room assignments.

Clerical Duties

Perform various clerical tasks, including faxing, filing, and photocopying.

Communication

Answer telephone calls, relay messages, and provide exceptional customer service.

Work Environment and Physical Demands
  • Work Environment

Work in a fast-paced environment with a high level of guest interaction.

Physical Demands

Stand for extended periods and move around the front desk area.

Work Schedule

Work a regular 40-hour workweek with occasional overtime as needed.

Language

Fluency in English is required.