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Appointment Coordinator

2 months ago


Richmond Hill, Ontario, Canada Hearing Solutions Full time

{"h2": "Appointment Coordinator Role at Hearing Solutions", "p": "At Hearing Solutions, we're dedicated to making a positive impact in people's lives by helping them hear what matters. As an Appointment Coordinator, you'll play a key role in building relationships with clients and helping them achieve their goals.

Our team is passionate about delivering exceptional service and creating a culture of excellence. We're seeking a results-driven professional to join our Appointment Contact Center team.

Key Responsibilities:

* Handle inbound and outbound calls to build relationships with clients and schedule appointments
* Update and maintain client databases to ensure accurate and up-to-date information
* Work in a performance-driven environment with a team of like-minded professionals who are passionate about making a difference
* Utilize technology and systems, including scheduling software and CRM, to effectively manage client relationships and schedules
* Collaborate with colleagues to achieve team goals and objectives

What We're Looking For:

* Post-secondary education or equivalent experience
* 1+ years' experience in sales and customer service, call center, or related capacity
* Excellent verbal and written communication skills, with experience handling high volumes of calls
* Personable and friendly individual who can build trusted relationships with clients
* Exceptional organizational, time management, and prioritization skills to effectively perform in a dynamic environment
* Proficiency with technology and systems, including Microsoft Office Suite and online collaboration platforms

About Hearing Solutions:

We're a company that values respect and diversity in the workplace. We're committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

We're an equal opportunity employer that welcomes applications from diverse candidates. If you require accommodation at any stage of the recruitment process, please let us know.

"}