Account Resolution Specialist

3 weeks ago

Aurora, Ontario, Canada Volvo Group Full time
Transforming Transport Solutions

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Position Overview

As a key member of our Asset Management Team, you will be responsible for supporting our customers and dealers in all phases of the retail account management and account resolution process for VFS Trucks, Construction Equipment, and Coach Portfolios. This role requires a high sense of urgency, organizational skills, energy, and multitasking in a fast-paced environment.

Your Responsibilities
  • Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
  • Consistently adhere to standards to provide accurate and timely identification of customer and dealer issues along with appropriate resolution, including but not limited to payout quotes, audit balance confirmations, platting letters, and account reconciliations/amortization schedules.
  • Be the point of contact for lease assumption/loan takeover information gathering and document processing.
  • Administer insurance process, including certificates status and compliance follow-up.
  • Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
  • Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession when warranted.
  • Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.
Your Future Team

In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset, and a proven track record of successfully developing people, teams, culture, and leadership. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.

What We Offer
  • Competitive remuneration package including incentive plan and generous RRSP employer matching contributions.
  • Career development with global prospects.
  • A dedicated Health & Wellbeing program.
  • Volvo Group University for professional and personal development.
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

We value your data privacy and therefore do not accept applications via mail.

Join the Volvo Group

Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

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