Resolution Expert

1 week ago


Aurora, Ontario, Canada Volvo Group Full time

Transforming Transport Solutions

We are seeking a highly skilled Resolution Expert to join our Asset Management Team at Volvo Financial Services, a part of the Volvo Group. In this role, you will play a critical part in shaping sustainable transport solutions for the future.

Your Responsibilities:

  • Provide exceptional customer and dealer support in all phases of retail account management and account resolution.
  • Collaborate with various business areas, including sales, credit, repossession, remarketing, end-of-term, special assets, accounting, legal, and capital market resources.
  • Develop and implement effective solutions to resolve customer and dealer issues, including payout quotes, audit balance confirmations, platting letters, and account reconciliations/amortization schedules.
  • Manage a portfolio of customer accounts to ensure timely payment and insurance coverage irregularities.
  • Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession when warranted.

Your Future Team

We value diversity, equity, and inclusion, creating a safe and supportive environment where everyone can thrive. Join us in our mission to shape the future of transport solutions.



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