Restaurant Operations Manager

3 weeks ago


Hamilton, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking an experienced Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our restaurant, including managing staff, inventory, and customer service.

Key Responsibilities
  • Staff Management: Supervise and motivate a team of 5-10 staff members to ensure excellent customer service and high-quality food preparation.
  • Inventory Management: Maintain accurate inventory levels, negotiate with suppliers, and implement operational procedures to minimize waste and maximize efficiency.
  • Customer Service: Address customer complaints, concerns, and feedback to ensure a positive experience and maintain a high level of customer satisfaction.
  • Operations Planning: Plan, organize, direct, control, and evaluate daily operations to ensure smooth and efficient service delivery.
Work Environment

The ideal candidate will thrive in a fast-paced environment, working under pressure to meet customer demands while maintaining a safe and clean work environment.

Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a similar role
  • Skills: Excellent communication, interpersonal, and leadership skills, with the ability to work independently and as part of a team.
What We Offer
  • Financial Benefits: Bonus, life insurance, and vision care benefits
  • Support for Newcomers: We recruit and support newcomers and refugees, providing on-the-job training and recognizing foreign credentials
  • Support for Indigenous People: We develop and maintain relationships with Indigenous communities, organizations, and businesses


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