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Customer Service Ambassador

4 weeks ago

BasSaintLaurent, Canada Le Bouquet Stt inc. Full time

Le Bouquet Stt inc. is a dynamic company seeking a skilled Customer Service Ambassador to join our team.

As a Customer Service Ambassador, you will be the friendly face of our company, ensuring our customers' satisfaction by taking their orders over the phone, in person, and online. You will have the opportunity to showcase your creativity by turning photographs into engaging marketing content. We offer a competitive salary of $50,000 - $60,000 per year, depending on experience.

Job Description:

We are looking for a highly skilled and customer-focused individual to fill the Customer Service Ambassador role. As a key member of our team, you will be responsible for:

  • Taking customer orders over the phone, in person, and online with professionalism and friendliness.
  • Managing office administrative tasks to ensure smooth operations.
  • Monitoring and regularly updating our website to ensure an optimal customer experience.
  • Managing our social media platforms by creating compelling content and engaging with our online community.
  • Designing and distributing engaging newsletters to keep our customers informed of the latest news and offers.

Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Bilingualism in French and English.
  • High level of patience and a positive attitude, even in demanding situations.
  • Passion for photography and the ability to turn images into creative marketing content.
  • Advanced computer skills, including proficiency in image editing software and website management.
  • Effective Communication: Ability to communicate clearly and concisely, both in written and verbal form, in both French and English.
  • Interpersonal Skills: Being friendly, patient, and able to treat customers with empathy and respect, even in challenging situations.
  • Problem-Solving: Ability to understand customer concerns and find appropriate solutions to meet their needs.
  • Time Management: Being organized and able to prioritize tasks to effectively address customer needs.
  • Technical Knowledge: Comfortable with using computer tools, word processing software, order management systems, etc.
  • Adaptability: Ability to adjust to changes in company policies, procedures, and products.
  • Teamwork: Ability to collaborate with other team members to provide consistent and high-quality customer service.
  • Positive Attitude: Maintaining a positive attitude, even in stressful situations, to provide a pleasant customer experience.
  • Handling Difficult Situations: Ability to handle unhappy customers or delicate situations with professionalism and calmness.
  • Creativity and Marketing Skills The ability to create visually appealing content and transform it into marketing material can be an asset.
  • Product or Service Knowledge: Having a deep understanding of the products or services offered by the company to better address customer questions and needs.
  • Follow-Up and Issue Resolution: Being able to track customer issues until they are completely resolved, ensuring the customer is satisfied with the proposed solution.

Benefits:

We offer a comprehensive benefits package, including:

  • Competitive salary of $50,000 - $60,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Others:

Le Bouquet Stt inc. is an equal opportunities employer and welcomes applications from diverse candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.