Customer Support Associate

3 weeks ago


BasSaintLaurent, Canada HITACHI ENERGY CANADA INC. Full time

Job Summary:


We are seeking a highly skilled Customer Support Specialist to join our team at HITACHI ENERGY CANADA INC.


Key Responsibilities:



  • Coordinate customer tenders, including opportunity creation and management in our SRM tool.
  • Review customer terms and conditions with our legal department and insurer.
  • Assist customers in resolving order execution issues.
  • Interact with customers and factories to resolve issues.
  • Work closely with account managers, sales teams, and business units to provide a single interface to customers.
  • Promote and sell our products and services to achieve FES Regional and Channel objectives.
  • Coordinate RFQs and bid submissions with business units.
  • Handle customer inquiries and respond in writing and by phone.
  • Filter and escalate leads with high potential to the Regional Sales Director.
  • Build and maintain strong relationships with customers and business units.
  • Identify and create new tools and processes to support customers.
  • Proactively manage customer satisfaction and dissatisfaction.

Requirements:



  • 5 years of customer-facing experience.
  • Electrical industry experience would be an asset.
  • Sales experience would be an asset.
  • Engineering degree or equivalent would be an asset.
  • Excellent oral and written communication skills in both French and English.
  • Ability to work independently and to tight deadlines.
  • Ability to handle multiple tasks simultaneously.
  • Customer orientation and strong relationship-building skills.

Only selected applicants will be contacted.



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