Customer Support Associate
3 weeks ago
Job Summary:
We are seeking a highly skilled Customer Support Specialist to join our team at HITACHI ENERGY CANADA INC.
Key Responsibilities:
- Coordinate customer tenders, including opportunity creation and management in our SRM tool.
- Review customer terms and conditions with our legal department and insurer.
- Assist customers in resolving order execution issues.
- Interact with customers and factories to resolve issues.
- Work closely with account managers, sales teams, and business units to provide a single interface to customers.
- Promote and sell our products and services to achieve FES Regional and Channel objectives.
- Coordinate RFQs and bid submissions with business units.
- Handle customer inquiries and respond in writing and by phone.
- Filter and escalate leads with high potential to the Regional Sales Director.
- Build and maintain strong relationships with customers and business units.
- Identify and create new tools and processes to support customers.
- Proactively manage customer satisfaction and dissatisfaction.
Requirements:
- 5 years of customer-facing experience.
- Electrical industry experience would be an asset.
- Sales experience would be an asset.
- Engineering degree or equivalent would be an asset.
- Excellent oral and written communication skills in both French and English.
- Ability to work independently and to tight deadlines.
- Ability to handle multiple tasks simultaneously.
- Customer orientation and strong relationship-building skills.
Only selected applicants will be contacted.
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