Customer Service Representative

4 months ago


SaintLaurent, Canada Groupe Touchette Inc. Full time

The **Customer Service Representative (CSR)** will support clients and will be an ambassador of an open and collaborative sales culture.

**ASSIGNED RESPONSIBILITIES**
- Offer exceptional customer service at all times;
- Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives;
- Enter all client orders in the system;
- Follow-up on order and delivery statuses when required by the client;
- Plan out the delivery of special orders with external transport companies;
- Perform inventory searches within our network and with external suppliers when required;
- Assist Territory and Account Managers in executing certain tasks.
- All other related tasks.

**SUCCESS FACTORS**
- Technical background: Your 2 years of relevant experience in sales and distribution and inventory concepts, hopefully in the tire industry, allow you to understand the customers’ needs and offer a great quality service;
- Client oriented: Your desire to offer exceptional customer service and to put customers at the center of your concerns make you an ace in customer service and a valued colleague;
- Organization skills: You are able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers;
- Sense of initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively.



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