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Salesforce Business Analyst

2 months ago

Toronto, Ontario, Canada Coforge Full time
Salesforce Business Analyst Opportunity at Coforge

We are seeking a highly skilled Salesforce Business Analyst to join our team at Coforge. As a key member of our Salesforce team, you will be responsible for managing and developing Salesforce to ensure full utilization and tailoring of the platform to match and support business objectives.

Key Responsibilities:
  • Review and analyze business processes, services, and information needs to implement change management initiatives and improve the user experience.
  • Oversee the Salesforce team, adapt to change, and possess a competent technical understanding to support the team and platform.
  • Train Salesforce users across the business and serve as the Salesforce champion.
  • Consult and liaise with stakeholders to gather and confirm business requirements.
  • Analyze and consolidate information to develop solutions that meet business requirements.
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.
  • Provide expert support to key stakeholders in managing system and process changes.
  • Produce functional, technical, and system design documentation.
  • Create test scenarios for applications and enhancements to ensure functional requirements are met.
  • Facilitate testing of new Salesforce functionality rollouts.
  • Develop complex reports and dashboards to support the delivery of business key metrics.
  • Deliver effective training modules and user guides.
  • Identify and develop super user knowledge and capabilities across the business.
  • Interact with third-party vendors and developers where appropriate.

Requirements:

  • Salesforce Certified Administrator (ADM201)
  • 3+ years of experience with setup and configuration
  • 5+ years business analyst experience
  • 1-2 years project management experience preferred
  • Excellent knowledge of the full SDLC
  • Proficient in MS Excel, Word, PowerPoint, and Visio
  • Extensive experience in data modeling, process mapping, and specification documentation
  • Experience facilitating workshops and discussion sessions
  • Experience in developing, implementing, and maintaining system processes and procedures
  • Experience in creating business cases for technology-related solutions
  • Excellent communication and interpersonal skills
  • High-level problem-solving and analytical skills