Salesforce Business Analyst

3 weeks ago

Toronto, Ontario, Canada Lyons Consulting Group Full time
Job Description

Job Title: Salesforce Business Analyst

Location: Anywhere in Canada

Job Type: Full-time

About Us: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

Key Responsibilities:
  • Serve as the primary point of contact for clients in the telecommunications industry, ensuring a clear understanding of their business goals and requirements.
  • Collaborate with clients to gather, analyze, and document business requirements for Salesforce Sales Cloud and Vlocity (SFI) CPQ implementations.
  • Collaborate with technical teams to translate business requirements into scalable and effective Salesforce solutions, focusing on Sales Cloud and Vlocity (SFI) CPQ.
  • Analyze and map existing business processes, identifying areas for improvement and recommending Salesforce-based solutions.
  • Facilitate workshops and meetings with client leadership to ensure clear communication of project goals and deliverables.
  • Develop functional specifications, process flows, and user stories to guide the development and configuration of Salesforce solutions.
  • Assist in the creation and execution of test plans to ensure the implemented solutions meet business requirements and quality standards.
  • Provide training and support to end-users for successful adoption and utilization of Salesforce solutions.
  • Identify opportunities for streamlining and automating processes in the Salesforce environment.
Requirements:
  • Bachelor's degree in Business Administration, Information Systems, or a related field.
  • Minimum of 7 years of experience as a Business Analyst, with at least 4 years focused on Salesforce Sales Cloud in the telecommunications sector.
  • Strong knowledge of Salesforce Sales Cloud and hands-on experience with Salesforce Vlocity (SFI) CPQ is required.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).
  • Familiarity with telecommunications industry processes and ability to tailor Salesforce solutions to meet industry-specific needs.
  • Excellent analytical and problem-solving abilities to translate complex business requirements into actionable technical solutions.
  • Excellent communication skills, able to effectively engage with individuals from diverse technical and non-technical backgrounds.
  • Salesforce Certified Sales Cloud Consultant and Salesforce Certified CPQ Specialist are highly desirable.
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
What We Offer:
  • Collaborating with teams of creative, fun, and driven colleagues
  • Flexible work options enabling time and location-based flexibility
  • Company-provided home office equipment
  • Virtual collaboration and productivity tools to enable hybrid teams
  • Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
  • Other perks and wellness benefits like discount programs, and gym/studio access.
  • Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
  • Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
  • Tuition assistance and weekly hot skill development opportunities
  • Experiential, high-impact learning series events
  • Access to mental health resources and mindfulness programs
  • Access to join Capgemini Employee Resource Groups around communities of interest

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