Customer Experience Champion

2 weeks ago

Toronto, Ontario, Canada Brand Momentum Full time
About the Role

We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. As a Customer Experience Champion, you will play a pivotal role in delivering exceptional sales support and customer service to our online shoppers.

Key Responsibilities
  • You will engage consumers on their shopping journey, providing personalized shopping assistance via online chat, email, or phone.
  • Your primary goal is to maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet KPIs.
  • Exceed customers' expectations by providing the highest level of care and service from when an inquiry initiates until the order is delivered and through the ownership experience.
  • You will ensure orders are processed timely and accurately, addressing any order adjustments and billing corrections completely.
  • Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and consumer relations activities.
  • Initiate cold calls to build awareness around our transactional website and promote our services to select 3rd party business partners.
  • You will work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning, and market trends.
  • Align communication with overall marketing and business objectives.
  • Check and promptly reply to all product reviews based on the company's policies and standards.
Requirements
  • An Associate's degree from an accredited university or college or equivalent work experience.
  • Customer service and sales experience.
  • A track record of sales success and/or exceptional customer support.
  • Excellent written and verbal communication skills.
  • Computer literate with typing skills and the ability to learn new applications quickly.
  • A proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
  • A consumer-centric mindset and attitude.
  • A strong work ethic with integrity, self-motivation, and personal responsibility.
  • Experience with Call Centers or equivalent customer service experience.
  • Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers.
  • An entrepreneurial spirit: the desire to exceed sales goals.
  • English and French required.
About Us

Nationally Integrated Leader, we're a leading Sales, Marketing, and Retail agency with headquarters in Toronto and Montreal. We foster authentic and enduring human connections across the nation, rooted in Goodness. This core value permeates everything we do.

Why Work with Us?

We're committed to sustainability, diversity, and inclusion. At Brand Momentum, we believe in fostering a culturally diverse workplace, celebrating individual backgrounds, experiences, and talents. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.

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