Client Service Representative

2 weeks ago


Toronto, Ontario, Canada AGF Investments Full time
About AGF Investments

We are a leading investment company seeking an experienced Client Service Representative to join our dynamic team. As a champion of exceptional customer service, you will be the primary contact for advisors and investors, providing insightful solutions to account, transactional, procedural, and product queries.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone, adhering to established Service Level Standards.
  • Resolve customer requests, collaborating with other teams as needed.
  • Maintain a high level of professionalism, establishing positive relationships with every caller.
  • Work rotating shifts between 8 AM and 8 PM, Monday to Friday.
  • Stay up-to-date on AGF products, services, policies, and procedures to deliver accurate information.
  • Contribute to building a supportive team environment that fosters engagement and positivity.
Requirements:
  • Post-secondary education and completion of the Canadian Securities Course or applicable IFIC courses.
  • A passion for delivering outstanding customer service and a willingness to contribute to team success.
  • 1-3 years of experience in a contact centre role, preferably in financial services or fund distribution.
  • Excellent communication, listening, and written skills, combined with a genuine desire to serve customers.
  • A self-starter who leverages opportunities to improve skills and capabilities.
  • Ability to navigate multiple computer applications, multitask, and problem-solve under pressure.
About the Role:

This is an exciting opportunity to take your career to the next level, working remotely up to 4 days per week and out of our downtown Toronto corporate office a minimum of 1 day per week. The target start date is August 13th, 2024. You will have the chance to work in a collaborative environment, developing and promoting talent while striving for success.

The estimated salary for this position is $60,000 - $80,000 per year, based on industry standards and the location. If you are passionate about delivering exceptional customer experiences and want to grow your career, we encourage you to apply.



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