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Customer Service Representative

2 months ago

Mascouche, Quebec, Canada Arawaza Full time
Job Title: Customer Information Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Information Service Representative at Arawaza.

Job Summary:

The Customer Information Service Representative will be responsible for providing exceptional customer service, responding to inquiries, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Customer Service: Act as a spokesperson for the organization, answer written and oral inquiries, and address customer complaints or concerns.
  • Information Provision: Answer inquiries and provide information to customers, arrange for refunds and credits, and issue receipts and other forms.
  • Client Feedback: Obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful information and services.
  • Office Administration: Perform general office duties, receive and log complaints, and receive payments.
  • Technology: Utilize MS Excel, MS Outlook, and MS Word to manage customer information and perform administrative tasks.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 3 years to less than 5 years of experience in a customer service role.
  • Skills: Excellent oral and written communication skills, ability to multitask, and proficiency in MS Office.
What We Offer:
  • Free Parking: Free parking available on site.
  • Language: Bilingual environment.
  • Hours of Work: 40 hours per week.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application to join our team at Arawaza.