Customer Service Representative

3 weeks ago


Mascouche, Quebec, Canada Arawaza Full time

Arawaza is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities:
  • Act as a spokesperson for Arawaza, providing accurate and timely information to clients
  • Answer written and oral inquiries, addressing client concerns and resolving issues
  • Obtain and examine relevant information to assess client feedback and provide meaningful responses
  • Perform general office duties, including ordering office supplies and maintaining inventory
  • Receive and log complaints, providing a resolution to clients in a timely manner
Requirements:
  • Secondary (high) school graduation certificate
  • 3 years to less than 5 years of experience in customer service
  • Excellent oral and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in MS Office, including Excel, Outlook, and Word
What We Offer:
  • Free parking available
  • Parking available
  • Permanent employment
  • Bilingual work environment
  • 40 hours per week


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