IT Support Specialist

1 week ago

Grande Prairie, Canada Traveland RV Canada Full time

Job Title: Junior IT Support Specialist

About the Role:

We are seeking a highly motivated and results-driven Junior IT Support Specialist to join our team at Traveland RV Canada. As a key member of our support team, you will provide technical assistance to internal staff, troubleshoot and resolve desktop-related issues, and assist with user training and IT education.

Key Responsibilities:

  • Provide technical support to internal staff via phone, email, and in-person
  • Troubleshoot and resolve desktop-related issues
  • Set up new user accounts and PC equipment
  • Assist with user training and IT education as needed
  • Escalate issues to senior support team as needed

Requirements:

  • Diploma in Computer Science or related fields, or relevant work experience in desktop support position
  • Familiarity with Windows and Mac Operating systems
  • Familiarity with Office 365 setup and administration
  • Excellent communication and problem-solving skills
  • Ability to work independently or as part of a team

Benefits:

  • Canada Life Coverage
  • Catered Staff Lunch, Semi-Monthly
  • Annual Staff Incentive Trip
  • RRSP Matching / Retirement Planning
  • Opportunities to attend company social events

About Us:

Traveland RV Canada is a leading provider of RV sales and service. We are committed to providing our customers with exceptional service and support. Our team is dedicated to helping you make the most of your RV and motorhome experience.

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