Business Operations Director

2 weeks ago

Edmonton, Alberta, Canada CARSTAR Canada Partnership, LP. Full time

Job Summary:

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The CARSTAR Canada Partnership, LP. is seeking an experienced and highly skilled General Manager to lead our operations. As a key member of our team, you will be responsible for ensuring the success of our facility in all areas of business.

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Key Responsibilities:

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  • Manage and report the profitability of the facility on a monthly basis.">
  • Review the P&L with staff to ensure everyone is working towards a common goal.">
  • Determine and correct financial areas of concern for the facility; regularly evaluate business performance by monitoring estimates written, closing ratio, gross profit margin, overhead budget, and net profit.">
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Establish, Meet and Exceed Financial Goals:

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We are looking for someone who can establish company long-term and short-term goals to ensure business direction is met from a monetary and professional viewpoint. You will also establish and monitor company profit goals that reflect a standard overall gross profit as well as performance in other areas by continually reviewing operating expenses.

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Day to Day Operations:

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You will review closed repair orders for quality, reporting, and management issues; participate in monthly Business Group meetings and share ideas on how the group can work better together to reach company goals.

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Human Resources and Safety:

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You are responsible for hiring, training, development, corrective action, and termination of all associates of the facility. You will also hold daily, weekly, and monthly store meetings to train and inform associates of upcoming events and projects.

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Customer Service:

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You will produce CSI that meets or exceeds established standards and follow up on substandard CSI cards. Set company standards of excellence by continually striving to improve levels of customer service and satisfaction, insurance company relationships, sales, and promotional efforts.

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Experience/Skill Requirements:

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Minimum requirements include a Bachelor's degree or equivalent experience in Management or the industry, functional/technical knowledge of management software, Microsoft Office software, estimating software, business math skills, ICAR, WHMIS, first aid, and strong communication skills.

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Salary: $80,000 - $110,000 per year (estimated). This salary range takes into account the job title, location, and required skills and qualifications. The actual salary may vary based on various factors such as location, experience, and performance.

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About Us:

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CARSTAR Canada Partnership, LP. is a leading provider of collision repair services. We offer a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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