Front Desk Representative
4 weeks ago
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Ramada Golden. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner
- Process group arrivals and departures, taking into account room availability and guest preferences
- Manage room reservations, cancellations, and changes with accuracy and attention to detail
- Provide guests with information on hotel facilities and services, as well as local attractions and points of interest
- Process guest departures, calculate charges, and receive payments in a professional and courteous manner
- Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail
- Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
- Follow emergency and safety procedures to ensure the well-being of guests and staff
- Perform various clerical duties, including faxing, filing, and photocopying
- Answer telephone calls and relay messages to guests and staff in a professional and courteous manner
- Assist guests with special needs and provide additional support as required
- Contact guests to deliver requested wake-up calls and provide general information about hotel services and amenities
- Secondary (high) school graduation certificate
- Experience in a front desk or customer service role is an asset
- Ability to work in a fast-paced environment and under pressure
- Dependability, flexibility, and a strong work ethic are essential
- Excellent communication and interpersonal skills are required
- Ability to maintain confidentiality and handle sensitive information with discretion
Our hotel is a fast-paced and dynamic environment, with a strong focus on customer service and satisfaction. As a Front Desk Agent, you will be working in a team environment, with a focus on providing exceptional service to our guests.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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Golden, Canada Ramada Golden Full timeJob Title: Front Desk RepresentativeJob Summary: We are seeking a Front Desk Representative to join our team at Ramada Golden. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key Responsibilities:Register arriving...
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Golden, Canada Ramada Golden Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Ramada Golden. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRegister arriving guests and assign rooms in a...
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