Front Desk Representative
4 weeks ago
As a Front Desk Representative at Travelodge Golden, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our visitors. Your primary duties will include registering arriving guests, assigning rooms, and processing departures. You will also be responsible for providing information on hotel facilities and services, as well as assisting guests with special needs. Additionally, you will be responsible for maintaining an inventory of vacancies, reservations, and room assignments, and following emergency and safety procedures. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Register arriving guests and assign rooms
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wake-up calls
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