Front Desk Representative

4 weeks ago


Golden, Canada Ramada Golden Full time

Job Title: Front Desk Representative

Job Summary: We are seeking a Front Desk Representative to join our team at Ramada Golden. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • Experience an asset
  • Dependability
  • Flexibility
  • Organized
  • Reliability
  • Team player

Work Environment: Fast-paced environment, work under pressure.



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