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Front Desk Representative

1 month ago

Golden, Canada Ramada Golden Full time

Job Title: Front Desk Agent

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Ramada Golden. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls

Requirements:

  • Dependability
  • Flexibility
  • Organized
  • Reliability
  • Team player

Working Conditions:

  • Fast-paced environment
  • Work under pressure

Language: English

Work Schedule: 40 hours per week