Medical Operations Coordinator

3 weeks ago

Mississauga, Ontario, Canada Baxter Full time

Baxter: Saving and Sustaining Lives

We are deeply connected by our mission to improve healthcare outcomes for millions of patients worldwide.

Our products and therapies are found in almost every hospital, clinic, and home globally. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

We create a place where we are happy, successful, and inspire each other. This is where you can do your best work.

You will join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Job Summary:

This role serves as the first point of contact for customers regarding order management, product complaints, service complaints, adverse events, and general inquiries.

The incumbent provides initial intake, documentation, and distribution of customer needs as required. Independent resolution of moderately complex inquiries and investigation of problems related to shipment of products, returns, credits, and orders are key responsibilities.

Key Responsibilities:

  • Provide first point of contact for order entry for healthcare institutions.
  • Thoroughly document all inquiries in adherence with company procedures.
  • Redirect complex or specialized concerns to appropriate teams for follow-up when applicable.
  • Expedites customer orders as required.
  • May provide guidance and training to department new hires.
  • Investigates and resolves problems related to shipment of products, returns, credits, and orders.
  • Handles processing and issuing credits for returns.
  • Supports resolution of errors within GFax and EDI transactions.
  • Manages sample export and input orders.
  • Resolves customer questions and handles requests requiring judgment and initiative to resolve and/or make recommendations.
  • Perform initial data collection for product complaints and adverse events, including evaluating complaints for need to investigate and coordinate sample retrieval, providing complainant resolutions, and notification to third parties.

Requirements:

A high school diploma is required; a Bachelor's degree preferred in life science, health science, or related fields.

Bilingual skills in French and English (written and verbal) are desirable, along with exceptional verbal and written communication skills.

Ability to thrive in a fast-paced environment, analytical and business problem-solving skills, facilitation and management of change, strong organizational and interpersonal skills, ability to ask the right questions and lead conversations, interaction with all levels of professionals, and strong multitasking abilities are essential.

Compensation:

Estimated annual salary range: $60,000-$80,000 based on experience and qualifications.

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