Guest Service Manager

6 days ago

Smithers, Canada Prestige Hudson Bay Lodge Smithers Full time
Job Title: Guest Service Supervisor

Prestige Hudson Bay Lodge Smithers is seeking a highly skilled Guest Service Supervisor to join our team. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure seamless guest experiences.
  • Establish and maintain work schedules and procedures to ensure efficient operations.
  • Perform same duties as workers supervised to maintain a hands-on approach.
  • Prepare and submit reports to management on guest feedback and operational performance.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs and provide personalized service.
  • Coordinate, assign, and review work to ensure tasks are completed efficiently.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure adequate inventory levels.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to maintain accuracy.
Work Environment:

Prestige Hudson Bay Lodge Smithers offers a dynamic and fast-paced work environment with opportunities for growth and development. As a Guest Service Supervisor, you will be working in a hotel, motel, or resort setting, interacting with guests and staff on a daily basis.

What We Offer:
  • Health care plan.
  • Permanent work term.
  • English language.
  • 30 to 40 hours per week.

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