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Customer Service Representative Water Meter Clerk
2 weeks ago
About the City:
The City of St. Catharines is dedicated to realizing its vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. This ambitious plan aims to cultivate a city that thrives on safety, innovation, sustainability, and caring.
Our team is committed to shaping the future of our community, leaving a lasting impact that extends far beyond the present. We are seeking a highly skilled Candidate to join our team as a Customer Service Representative Water Meter Clerk.
About the Role:
- We are looking for an individual to maintain up-to-date customer files, prepare invoices and adjustments, and perform water meter card data input and editing.
- This role involves scheduling appointments with consumers requiring meter readings, performing cancellation of estimated or inaccurate billings, related penalty adjustment and immediate re-billing.
- As a key member of our team, you will be responsible for receiving mail, telephone and counter inquiries, interpreting, researching and providing follow-up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments.
Responsibilities:
- Maintain accurate and timely preparation and mailing of regular water billings.
- Verify properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill.
- Prepare statistical report of meter card responses.
- Review specific billing section variance reports, identifying high and low readings and following up with homeowners as necessary by phone or site visit.
- Receive readings by telephone, initiated by notice left at property and edit for input.
- Ascertain properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill.
- Identify account inconsistencies and prepare work orders regarding meters and fitting, to install or replace meters, commence or discontinue service as well as to check or test meters suspected to be running inadequately for Lake Street Service Centre staff to perform maintenance or verification.
Requirements:
- A minimum Grade 12 education or equivalent is required.
- An accounting background and problem-solving abilities are essential.
- Proven ability to organize a fluctuating workload and meet deadlines.
- Proven attention to detail and utmost accuracy.
- The ability to deal with extremely difficult people.
- Computer experience using Internet, Microsoft spreadsheet, and word processing packages.
Benefits:
- A competitive salary.
- Health, dental, vision, and life insurance coverage (for applicable positions).
- Enrollment in the OMERS pension plan with matched contributions for a secure retirement.
- A hybrid work environment (for eligible positions).
- Access to training and development funds to support career growth.
