General Manager

2 months ago

Edmonton, Alberta, Canada CARSTAR Canada Partnership, LP. Full time
Job Summary

The General Manager is responsible for the overall success of the CARSTAR Express Edmonton South facility. This includes managing all aspects of the business, from associates to product used in the work process.

Key Responsibilities
  • Manage and report the profitability of the facility on a monthly basis
  • Review the P&L with staff to ensure all are working toward a common goal
  • Determine and correct financial areas of concern for the facility
  • Establish and monitor company profit goals
  • Establish and monitor company closing ratios and standards
  • Establish and monitor profit margins and gross sales targets for production
  • Establish and monitor overhead budget
  • Review closed repair orders for quality, reporting, and management issues
  • Participate in monthly Business Group meetings
  • Maintain local licenses and permits required to operate the business
  • Provide backup for administrative associates
  • Monitor store quality
  • Responsible for the hiring, training, development, corrective action, and termination of all associates
  • Hold daily, weekly, monthly store meetings
  • Resolve all complaints and disputes tied to the facility
  • Ensure all associates receive required safety training
  • Identify, establish, and monitor standards for departmental performance
  • Evaluate employees on an ongoing basis
  • Maintain all Canadian safety standards
  • Produce CSI that meets or exceeds established standards
  • Set company standards of excellence
Requirements
  • Bachelor's degree or equivalent experience in Management or the industry
  • Functional/Technical Knowledge
    • Management Software (Mitchell and/or Summit) – ADVANCED
    • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
    • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
    • Business Math Skills
    • ICAR
    • WHMIS
    • First Aid
    • Work independently without close supervision
    • Flexible/adaptable to constant change
    • Strong tact and diplomacy; ability to interact with all levels of personnel
    • Highly organized; ability to handle multiple concurrent assignments
    • Ability to prioritize, organize, and plan work under own initiative
    • Negotiating skills and handling of confidential information
    • Strong communication skills (reading, writing, speaking, listening)
    • Ability to travel when necessary
    • Developed reasoning/problem solving skills
    • General Physical Skills (Carrying, Lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching)
    • Repetitive motion
    • Driving, must have a valid license

This position is for an independently owned and operated location and not with CARSTAR CANADA SPV LP. All employment-related decisions, including hiring, firing, scheduling, and rate of pay, are determined by the independent franchise owner.

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