General Manager
2 months ago
The General Manager is the key leader responsible for the overall success of the CARSTAR Canada Partnership, LP. facility. This role requires a strong management background and expertise in the Auto Body trade. The General Manager will oversee all aspects of the business, including associates, product, and operations.
Key Responsibilities- Manage and report the profitability of the facility on a monthly basis
- Review the P&L with staff to ensure alignment with company goals
- Determine and correct financial areas of concern for the facility
- Establish and monitor company profit goals and closing ratios
- Review closed repair orders for quality and management issues
- Participate in monthly Business Group meetings to share ideas and improve collaboration
- Maintain local licenses and permits required to operate the business
- Provide backup for administrative associates and ensure administrative tasks are distributed effectively
- Monitor store quality by inspecting and observing methods of repair in progress
- Responsible for hiring, training, development, corrective action, and termination of all associates
- Hold daily, weekly, and monthly store meetings to train and inform associates
- Resolve complaints and disputes related to the facility, including associate and customer disputes
- Ensure all associates receive required safety training as part of their orientation process
- Maintain all Canadian safety standards
- Produce CSI that meets or exceeds established standards
- Set company standards of excellence by striving to improve customer service and satisfaction
- Bachelor's degree or equivalent experience in Management or the industry
- Functional/Technical Knowledge:
- Management Software (Mitchell and/or Summit) – ADVANCED
- Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
- Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
- Business Math Skills
- ICAR
- WHMIS
- First Aid
- Ability to work independently without close supervision
- Flexible and adaptable to constant change
- Strong tact and diplomacy; ability to interact with all levels of personnel
- Highly organized; ability to handle multiple concurrent assignments
- Ability to prioritize, organize, and plan work under own initiative
- Negotiating skills and handling of confidential information
- Strong communication skills (reading, writing, speaking, listening)
- Ability to travel when necessary
- Developed reasoning/problem-solving skills
- General Physical Skills (Carrying, Lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching)
- Repetitive motion
- Driving, must have a valid license
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