General Manager

5 days ago

Edmonton, Alberta, Canada CARSTAR Canada Partnership, LP. Full time
Job Summary

The General Manager is the key leader responsible for the overall success of the CARSTAR Canada Partnership, LP. facility. This role requires a strong management background and expertise in the Auto Body trade. The General Manager will oversee all aspects of the business, including associates, product, and operations.

Key Responsibilities
  • Manage and report the profitability of the facility on a monthly basis
  • Review the P&L with staff to ensure alignment with company goals
  • Determine and correct financial areas of concern for the facility
  • Establish and monitor company profit goals and closing ratios
  • Review closed repair orders for quality and management issues
  • Participate in monthly Business Group meetings to share ideas and improve collaboration
  • Maintain local licenses and permits required to operate the business
  • Provide backup for administrative associates and ensure administrative tasks are distributed effectively
  • Monitor store quality by inspecting and observing methods of repair in progress
Human Resources and Safety
  • Responsible for hiring, training, development, corrective action, and termination of all associates
  • Hold daily, weekly, and monthly store meetings to train and inform associates
  • Resolve complaints and disputes related to the facility, including associate and customer disputes
  • Ensure all associates receive required safety training as part of their orientation process
  • Maintain all Canadian safety standards
Customer Service
  • Produce CSI that meets or exceeds established standards
  • Set company standards of excellence by striving to improve customer service and satisfaction
Requirements
  • Bachelor's degree or equivalent experience in Management or the industry
  • Functional/Technical Knowledge:
    • Management Software (Mitchell and/or Summit) – ADVANCED
    • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
    • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
    • Business Math Skills
    • ICAR
    • WHMIS
    • First Aid
    • Ability to work independently without close supervision
    • Flexible and adaptable to constant change
    • Strong tact and diplomacy; ability to interact with all levels of personnel
    • Highly organized; ability to handle multiple concurrent assignments
    • Ability to prioritize, organize, and plan work under own initiative
    • Negotiating skills and handling of confidential information
    • Strong communication skills (reading, writing, speaking, listening)
    • Ability to travel when necessary
    • Developed reasoning/problem-solving skills
  • General Physical Skills (Carrying, Lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching)
  • Repetitive motion
  • Driving, must have a valid license

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