Hotel General Manager

1 month ago


Edmonton, Alberta, Canada Crescent Hotels & Resorts Full time
General Manager Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals dedicated to delivering exceptional experiences for our guests. We are seeking a General Manager to lead our team at the Matrix Hotel Edmonton.

Key Responsibilities:
  • Oversee the quality process to ensure customer satisfaction by consistent delivery of product quality and service in accordance with hotel's profitability goals.
  • Perform administrative duties, including reading and writing reports, dictating memorandums, and orally communicating with guests, managers, corporate office, local associations, etc.
  • Recommend performance evaluations, resolve problems, provide open communication, and approve discipline and all terminations.
  • Participate in community affairs and maintain a positive public image for Crescent and the hotel. Meet with potential and current clients and promote the hotel.
  • Communicate clearly and effectively to provide direction to staff.
  • Travel to attend corporate meetings, sales trips, and serve on committees such as Research, Development, and Standards committee.
  • Appropriately handle associate issues in conjunction with Human Resources following Crescent policies.
  • Strong desire to continuously improve and help others improve.
  • 3-5 years' experience as a hotel General Manager or equivalent experience.
  • Experience and knowledge of project management and lease management.

We strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.



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