Customer Service Expert
3 days ago
As a Customer Service Expert, you will play a vital role in delivering exceptional service to our customers. Your primary responsibility will be to manage, process and close tickets created by customers using the Zendesk Platform. In addition, you will utilize SAP to process orders and extract relevant data for customers and management.
Key Responsibilities:
- Manage, process and close customer tickets using the Zendesk Platform
- Utilize SAP to process orders and extract relevant data
- Create and deliver qualified leads for sales team to follow-up
- Record suggestions and complaints from customers and report them to Product Management
- Participate in assigned training sessions and selected industry conferences
- Work in conjunction with the Product, Sales Marketing and Finance teams
Requirements:
- Post-secondary education from an accredited college or university or equivalent relevant experience
- Minimum of three years in a customer service role
- Demonstrated work experience in MS Office and CRM software
- Solid SAP experience with VA, VL, MD modules
- Knowledge of EDI transactions preferred
- Excellent English and French communication skills (bilingual – written and verbal)
This is a permanent, full-time position within the Admin / Office department at Kärcher Canada Inc. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
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Financial Services Expert
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