Technical Support Specialist for Engineering Training

1 week ago


Mississauga ON, Canada Prep Doctors Full time
Job Description:

We are seeking a skilled Technical Support Specialist to join our team at Prep Doctors. This is a fantastic opportunity for an experienced professional to utilize their technical expertise and customer service skills to support the training needs of new trainees.

About the Role:

  • Communicate with new trainees, understand their training needs, and provide orientation and campus tours as required.
  • Conduct high-level demos on equipment usage, assist trainees with troubleshooting, and report faulted equipment to designated staff.
  • Work closely with other team members and departments to eliminate any barriers or challenges faced by trainees.
  • Support the introduction of ACS trainees to practical lab settings, help them navigate online tools, and ensure a smooth transition into the training program.

Requirements:

  • Degree in Engineering, preferably Electronics related Major
  • Certificate in MS Access
  • Bilingual (English/Arabic)
  • Experience in Training Industry
  • Excellent customer service skills
  • Knowledge of IT Network administration for online portals is an Asset

What We Offer:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience
  • A dynamic and supportive work environment


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