Technical Training Specialist

3 months ago

Mississauga, Canada KUBRA Full time

**Overview**

KUBRA is in growth mode and currently seeking a Technical Training Specialist to join our growing Skills Development team

This is a hybrid role for our Mississauga office.

**What you get to do every day**:

- Conduct in-person and virtual instructor-led training sessions to educate employees and clients on our products, services, and technology.
- Manage the scheduling of in-person and online training sessions, booking travel as required.
- Prepare all training materials prior to scheduled training sessions, and update existing material as needed.
- Supply clients with comprehensive documentation and informational resources as needed.
- Identify, Capture, and Report challenges in all training events supporting the feedback loop necessary for continual improvement.
- Basic Project Management to organize events, follow-up with stakeholders, meet deadlines, and report results and KPI’s.
- Continually acquire product, service, and industry knowledge in order to demonstrate the best practice uses, functions, and positioning of our solutions
- Evaluate and refine content delivery methods to enhance learning experiences and meet learner requirements.
- Effectively integrate and drive company branding, values, frameworks, and solutions into the facilitation practices and delivery method of all learning events.
- Travel as required
- Other duties as assigned

**What kind of person should you be?**:

- Ability to design and deliver education material in a clear and understandable manner
- Comfortable, and even passionate, when speaking to crowds
- Capability to engage an audience with compelling presentations and demonstrations
- Aptitude for creating structured lesson plans and managing training schedules
- Proficiency in both verbal and written communication to articulate complex concepts effectively.
- Demonstrated ability to work effectively with a variety of professional personnel
- Excellent organization, time management and problem-solving skills
- Results driven

**What skills do you need?**:

- Bachelor’s degree in a technical discipline of equivalent experience in a related role
- 3-5 years of experience as a training specialist and/or instructional designer
- Minimum of one (1) year of experience as a Software Trainer
- Knowledge of online teaching and learning methods
- Exposure to learning management systems (LMS)
- Comfortable using educational technology such as learning management systems (LMS), eLearning tools, and virtual classroom software

**What can you expect from us?**:

- Award-winning culture that fosters growth, diversity and inclusion for all
- Paid day off for your birthday
- Access to LinkedIn learning courses
- Continued education with our education reimbursement program
- Flexible schedules
- Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
- Two paid days for volunteer opportunities
- Well-being days

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

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