IT Support Specialist

5 days ago

Delta, British Columbia, Canada Ying Da Enterprises Group Inc Full time

About the Role:

The IT Support Specialist will provide technical assistance to users experiencing difficulties with computer systems and networks. This role involves troubleshooting, resolving issues, and providing advice and training to users. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.

Key Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users

Requirements:

  • 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Proficiency in Windows and Linux operating systems
  • Knowledge of network protocols and infrastructure

Working Conditions:

This is a full-time position with a 35-40 hour workweek. The ideal candidate will be able to work effectively in a fast-paced environment and be able to adapt to changing priorities.

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