Technical Support Specialist
4 weeks ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at S R PETROLEUM INC. The successful candidate will provide technical assistance to users experiencing difficulties with computer systems, network, and internet connectivity.
Key Responsibilities:
- Respond to user inquiries and provide timely solutions to technical issues.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Supervise other technical support workers in this group.
- Provide business systems, network, and internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Requirements:
- College/CEGEP education.
- 2 years to less than 3 years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and under pressure.
- Attention to detail and ability to multitask.
Working Conditions:
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Repetitive tasks.
Personal Suitability:
- Accurate.
- Client focus.
- Efficient interpersonal skills.
- Initiative.
- Judgement.
- Organized.
- Team player.
Other Benefits:
- Parking available.
- Work Term: Permanent.
- Work Language: English.
- Hours: 40 hours per week.
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