Branch Services Lead
1 month ago
This is a key leadership position responsible for customer service quality and the development of customer services approaches in a library location. The successful candidate will lead a team of Service Advisors, Service Support staff, and Library Clerks who perform branch services, including hiring, training, and coaching, implementing staff development plans, direct workflow, and create in-house procedures.
Key Responsibilities
• Plan, coordinate, and evaluate branch services, with a focus on the customer experience, in collaboration with other Central Branch Services Leads.
• Lead a team of Service Advisors, Service Support staff, and Library Clerks, including hiring, training, and coaching, implementing staff development plans, direct workflow, and create in-house procedures.
• Support service excellence in Information Services across the region by acting as a regional resource for Information Services, lead and contribute to teams, and work with others to provide develop and provide training.
• Work with Technology Leads and Specialists to roll out and implement new technology initiatives, support and train staff in technology focus areas, and troubleshoot library computers and related equipment.
• Provide customer service and model excellent customer service delivery for staff.
• Collect performance measures, identify trends, write reports and proposals, and create action plans.
Requirements
• Graduate Degree in Library Science and two (2) years of related experience.
• Excellent communication, conflict resolution, and customer service skills.
• Demonstrated leadership experience and ability to provide instruction, coaching, and training.
• Demonstrated ability to address staff performance issues.
• Knowledge of best practices in Information and Readers' Advisory services or Information and Referral services.
• Basic computer knowledge and skills, including Microsoft Office applications and social media applications.
• Intermediate technology skills, including willingness to learn and experiment with additional tools and technologies and willingness to support others in learning technical skills and concepts.
Assets
• Integrated Library Systems (ILS) / circulation experience.
• Fluency in a second language.
Travel
The job will require occasional travel between our various library branches and community sites within the Halifax Regional Municipality. Access to reliable transportation is necessary.
-
Branch Services Lead
1 month ago
Dartmouth, Canada Halifax Public Libraries Full timeHalifax Public Libraries invites INTERNAL and EXTERNAL applications for the full-time, permanent position of Branch Services Lead – Regional Information Services at Halifax Central Library. This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.Halifax Public Libraries is an inclusive employer...
-
Branch Manager
5 months ago
Dartmouth, Canada Westlake Careers Full time**SUMMARY** This position plans, directs and leads all sales and business operations and is accountable for the profitability of a branch within the distribution division. This role functions essentially as an entrepreneur in their own market and focuses on leading a team of sales and operations staff to maximize profits (EBITDA) and ROI and grow the...
-
Branch Supervisor
3 months ago
Dartmouth, Canada Kerr Controls & Kerr Smart Energy Full time**Branch Supervisor - HRM** Kerr Controls Ltd. (Kerr) is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment, and Supplies. We have an immediate opening for a dynamic, dedicated, and highly motivated Branch Supervisor. **Key Responsibilities**: - Monitor branch operations to maintain high customer satisfaction and...
-
Branch Director
2 weeks ago
Dartmouth, Nova Scotia, Canada Westlake Full timeOverviewAs a Branch Director at Westlake, you will play a pivotal role in driving the profitability and growth of our distribution division. With a strong focus on sales and business operations, this position demands exceptional leadership skills, strategic thinking, and a deep understanding of financial management.Job SummaryThis dynamic role encompasses...
-
Branch Manager
5 months ago
Dartmouth, Canada Westlake Full time**SUMMARY**: This position plans, directs and leads all sales and business operations and is accountable for the profitability of a branch within the distribution division. This role functions essentially as an entrepreneur in their own market and focuses on leading a team of sales and operations staff to maximize profits (EBITDA) and ROI and grow the...
-
Branch Director
4 weeks ago
Dartmouth, Nova Scotia, Canada Westlake Full timeJob Summary:This role oversees all sales and business operations within a branch, driving profitability and growth. The ideal candidate will lead a team of sales and operations staff to maximize profits and ROI.Key Responsibilities:Oversee branch activities to ensure efficient operation.Act as a sales leader, servicing major accounts and pursuing new...
-
Branch Manager
6 months ago
Dartmouth, Canada Westlake Full timeSUMMARY:This position plans, directs and leads all sales and business operations and is accountable for the profitability of a branch within the distribution division. This role functions essentially as an entrepreneur in their own market and focuses on leading a team of sales and operations staff to maximize profits (EBITDA) and ROI and grow the...
-
Branch Manager
6 months ago
Dartmouth, Canada Westlake Full time $90,000 - $95,000SUMMARY:This position plans, directs and leads all sales and business operations and is accountable for the profitability of a branch within the distribution division. This role functions essentially as an entrepreneur in their own market and focuses on leading a team of sales and operations staff to maximize profits (EBITDA) and ROI and grow the...
-
Ndt Branch Lead
2 months ago
Dartmouth, Canada J.D. Irving Full timeWe are seeking a NDT Branch Lead to join our team in Dartmouth, Nova Scotia. This is an exciting leadership role offering growth, development, and the opportunity to make a significant impact. You will be overseeing a team of 24 technicians, ensuring safety, performance, and the successful execution of Non-Destructive Testing (NDT) services. With occasional...
-
Branch Management Executive
3 hours ago
Dartmouth, Nova Scotia, Canada Randstad Canada Full timeLead Branch OperationsAs a Branch Manager at Randstad Canada, you will be responsible for supervising and mobilizing internal branch staff to ensure seamless operations. This role involves managing time and attendance, resolving customer and employee issues, and maintaining high standards of customer service.Key Responsibilities:Supervise, motivate, and...
-
Branch Care Coordinator
6 months ago
Dartmouth, Canada Air Liquide Full timeAt VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...
-
Branch Administrator
5 months ago
Dartmouth, Canada Gunnebo Canada Full time**Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.** **Do you want to be part of creating a safer world? **Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. We are...
-
Branch Representative
2 months ago
Dartmouth, Canada The Group Master Full time**Master, for over 70 years** We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United...
-
Branch Manager in Training
5 months ago
Dartmouth, Canada BMO Financial Group Full time111 Ilsley St, Suite 100 Dartmouth Nova Scotia,B3B 1S8 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....
-
Branch Administrator
5 months ago
Dartmouth, Canada Graybar Full time**Job Brief**: The Branch Administrator provides friendly and professional customer service while answering the telephone and greeting visitors and performing general clerical duties according to established procedures. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical...
-
Branch Manager
6 months ago
Dartmouth, Canada Safety Express Ltd. Full timeSafety Express Ltd, an Aramsco Company, has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic team player to join our dynamic team as a Branch Manager who will be responsible for our Dartmouth and Moncton locations as well...
-
Branch Operations Manager
4 days ago
Dartmouth, Nova Scotia, Canada Randstad Canada Full timeCompany OverviewRandstad Canada is a leading provider of staffing and recruitment services, with a strong reputation for delivering high-quality candidates to businesses across the country.We are currently seeking an experienced Branch Manager to join our team in Dartmouth. As a key member of our operations team, you will be responsible for managing the...
-
Branch Manager- Transport
4 months ago
Dartmouth, Canada Randstad Canada Full timeWe are seeking an experienced and dynamic Branch Manager to lead our client's team located in Dartmouth. If you have relevant experience and a passion for driving business growth, we encourage you to apply.Position: Branch Manager- Transport Sector Location: DartmouthSchedule: Full-timeSalary : CompetitiveAdvantages- Full- time hours - permanent - Good...
-
Branch Manager
7 days ago
Dartmouth, Canada Source Atlantic Limited Full time**_Empowering Success: Your Journey starts with Source Atlantic. _** Elevate your career with Source Atlantic: Award-winning, efficient, and innovative. Join us for exceptional service and top-tier solutions across Canada. Boost efficiency with our one-stop distribution hub. Recognized among Canada’s Best Managed Companies. Your pathway to success starts...
-
Branch Manager
6 months ago
Dartmouth, Canada Robertson Electric Wholesale Full time**About Us** Robertson Electric Wholesale is a highly regarded electrical distributor in Canada. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. A large part of Robertson's success as a National Electrical Distributor, is due to our mandate of delivering exceptional...