Bilingual Cloud Sales Operations Specialist

2 weeks ago

Calgary, Alberta, Canada BDO Full time

About BDO

BDO is a professional services firm that provides exceptional service to our clients. We are built on a foundation of positive relationships with our people and our clients.

Your Opportunity

We are seeking a Cloud Sales Operations Specialist to join our BDO Consulting Operations team. As a Cloud Sales Operations Specialist, you will be responsible for:

  • Leveraging your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base.
  • Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service.
  • Participating in inbound sales activities.
  • Developing key knowledge of MS licensing programs.
  • Providing training and support to internal and external customers on Microsoft 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations.
  • Acting as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients.
  • Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy.
  • Development of sales propensity models, forecasting sales reports and opportunity tracking.
  • Developing tools, processes and research information necessary to evolve cloud operations.
  • Helping drive programs that complement and extend the effectiveness of primary sales activities.
  • Preparing documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed.
  • Additional administrative support and participation in special projects as required.

How We Define Success

We define success for this role as:

  • Demonstrating BDO's core values through all aspects of your work: Integrity, Respect and Collaboration.
  • Understanding your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
  • Identifying, recommending, and focusing on effective service delivery to your clients.
  • Sharing in an inclusive and engaging work environment that develops, retains & attracts talent.
  • Actively participating in the adoption of digital tools and strategies to drive an innovative workplace.
  • Growing your expertise through learning and professional development.

Your Experience and Education

We are looking for candidates with:

  • An undergraduate degree in Computer Science, Math, IT Management, Business, or a strong interest in technology with a willingness to learn and transition into a technology-related field.
  • 3-5 years of combined work experience and experience working in a professional service firm.
  • Proficient in MS Office Applications, and intermediate to advanced level proficiency in Excel (Must know formulas and macros).
  • Passionate about cloud technology and have a willingness to learn new technologies.
  • Practical knowledge of professional, effective telephone techniques and customer care.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Attention to Detail Test: To demonstrate your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume.
  • You enjoy improving and taking ownership of processes.
  • You are able to prioritize with the flexibility to manage multiple tasks and variable workload.
  • Strong verbal and written skills in French and English.
  • The following are considered an asset: Experience in a previous business operations, customer service and/or sales capacity Experience with Microsoft or Cloud platforms Experience with Finance and Line of Business systems Understanding of IT and software business landscape.

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