Cloud Sales Operations Professional
2 weeks ago
About BDO
BDO is a professional services firm that provides exceptional service to our clients. We are built on a foundation of positive relationships with our people and our clients.
Your Opportunity
We are seeking a Cloud Sales Operations Specialist to join our BDO Consulting Operations team. As a Cloud Sales Operations Specialist, you will be responsible for:
- Leveraging your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base.
- Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service.
- Participating in inbound sales activities.
- Developing key knowledge of MS licensing programs.
- Providing training and support to internal and external customers on Microsoft 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations.
- Acting as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients.
- Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy.
- Development of sales propensity models, forecasting sales reports and opportunity tracking.
- Developing tools, processes and research information necessary to evolve cloud operations.
- Helping drive programs that complement and extend the effectiveness of primary sales activities.
- Preparing documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed.
- Additional administrative support and participation in special projects as required.
How We Define Success
We define success for this role as:
- Demonstrating BDO's core values through all aspects of your work: Integrity, Respect and Collaboration.
- Understanding your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
- Identifying, recommending, and being focused on effective service delivery to your clients.
- Sharing in an inclusive and engaging work environment that develops, retains & attracts talent.
- Actively participating in the adoption of digital tools and strategies to drive an innovative workplace.
- Growing your expertise through learning and professional development.
Your Experience and Education
We are looking for candidates with:
- An undergraduate degree in Computer Science, Math, IT Management, Business, or a strong interest in technology with a willingness to learn and transition into a technology-related field.
- 3-5 years of combined work experience and experience working in a professional service firm.
- Proficient in MS Office Applications, and intermediate to advanced level proficiency in Excel (Must know formulas and macros).
- Passionate about cloud technology and have a willingness to learn new technologies.
- Practical knowledge of professional, effective telephone techniques and customer care.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and attention to detail.
- Attention to Detail Test: To demonstrate your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume.
- You enjoy improving and taking ownership of processes.
- You are able to prioritize with the flexibility to manage multiple tasks and variable workload.
- Strong verbal and written skills in French and English.
- The following are considered an asset: Experience in a previous business operations, customer service and/or sales capacity Experience with Microsoft or Cloud platforms Experience with Finance and Line of Business systems Understanding of IT and software business landscape.
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