Restaurant Operations Manager

3 weeks ago

Sudbury, Ontario, Canada ONTARIO INC. Full time
Restaurant Manager Job Description

At ONTARIO INC., we are seeking a highly skilled and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our dining establishment, ensuring that our customers receive exceptional service and that our staff is well-trained and motivated.

Key Responsibilities:
  • Supervise Staff: Lead and manage a team of 5-10 staff members, providing guidance and support to ensure that they are meeting their job responsibilities.
  • Train Staff: Develop and implement training programs to ensure that staff members have the necessary skills and knowledge to provide excellent customer service.
  • Determine Services and Implement Operational Procedures: Work with the management team to determine the types of services to be offered and implement operational procedures to ensure that they are delivered efficiently and effectively.
  • Balance Cash and Complete Reports: Manage the cash handling process, balancing cash and completing reports to ensure that all financial transactions are accurate and up-to-date.
  • Cost Products and Services: Analyze and manage the costs of products and services, ensuring that they are within budget and that the dining establishment is operating efficiently.
  • Organize and Maintain Inventory: Oversee the inventory management process, ensuring that all products are stocked and that the dining establishment is well-stocked at all times.
  • Ensure Health and Safety Regulations: Ensure that all health and safety regulations are followed, including food safety and sanitation procedures.
  • Negotiate with Suppliers: Negotiate with suppliers to ensure that the dining establishment is receiving the best possible prices for products and services.
  • Address Customer Complaints: Respond to customer complaints and concerns in a professional and courteous manner.
  • Manage Events: Plan and manage events, including weddings, parties, and other special occasions.
  • Plan, Organize, Direct, Control, and Evaluate Daily Operations: Plan, organize, direct, control, and evaluate the daily operations of the dining establishment, ensuring that all tasks are completed efficiently and effectively.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English.
  • Computer and Technology Knowledge: MS Excel, MS Office, MS Outlook, and MS Word.
  • Security and Safety: Criminal record check.
  • Work Conditions and Physical Capabilities: Fast-paced environment, work under pressure, tight deadlines, repetitive tasks, physically demanding, attention to detail, combination of sitting, standing, walking, standing for extended periods, and overtime required.
  • Personal Suitability: Accurate, client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, organized, reliability, and ability to multitask.
  • Support for Persons with Disabilities: Provides physical accessibility accommodations, provides visual accessibility accommodations, provides auditory accessibility accommodations, participates in a government or community program or initiative that supports persons with disabilities, offers mentorship, coaching, and/or networking opportunities for persons with disabilities, provides awareness training to employees to create a welcoming work environment for persons with disabilities, and applies accessible and inclusive recruitment policies that accommodate persons with disabilities.
  • Support for Newcomers and Refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees, assists with immediate settlement needs of newcomers and/or refugees, supports social and labour market integration of newcomers and/or refugees, recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster, supports newcomers and/or refugees with foreign credential recognition, offers mentorship programs that pair newcomers and/or refugees with experienced employees, and provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
  • Support for Youths: Participates in a government or community program or initiative that supports youth employment, offers on-the-job training tailored to youth, offers mentorship, coaching, and/or networking opportunities for youth, provides awareness training to employees to create a welcoming work environment for youth.
  • Support for Indigenous People: Participates in a government or community program or initiative that supports Indigenous people, offers mentorship, coaching, and/or networking opportunities for Indigenous workers, develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations, provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers, and facilitates access to Elders who can offer support and guidance to Indigenous workers.
  • Supports for Visible Minorities: Participates in a government or community program or initiative that supports members of visible minorities, applies hiring policies that discourage discrimination against members of visible minorities, offers mentorship programs that pair members of visible minorities with experienced employees, and provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

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