Director, Enterprise Applications

5 days ago

Toronto, Ontario, Canada Norton Rose Fulbright Full time

Job Summary

Norton Rose Fulbright is seeking a highly skilled and experienced Director, Enterprise Applications to lead our Canada enterprise applications team. As a key member of our IT leadership team, you will be responsible for the operation and strategic development of our application portfolio within the region and as part of the wider global network.

Key Responsibilities

  • Develop and implement business solutions through the implementation, development, and integration of new and existing systems.
  • Own and be accountable for the Canadian regional application portfolio, ensuring the application inventory, roadmaps, and operation guides are maintained.
  • Manage the lifecycle of the applications portfolio, ensuring the timely retirement of applications and the decommissioning of associated components.
  • Manage the annual budgets relating to application maintenance services and act as an escalation point for level 3 support issues.
  • Designate application leads for individual applications and establish clear accountability with team members.
  • Coordinate disaster recovery processes for applications with the DR/BC administrator and ensure cybersecurity risks are mitigated and ISO certification.
  • Research and recommend software products and services in support of procurement and development efforts.
  • Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
  • Deliver and support business solutions through development and integration of new and existing systems, working closely with other IT leadership to deliver projects at strategic, tactical, and operational levels.
  • Manage and provide direction for the application team in support of business operations, liaising with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
  • Manage a team of direct and indirect reports, communicating decisions, priorities, and relevant information to the enterprise applications team members.
  • Champion IT Service Management processes, holding the team accountable for following defined ITSM processes and reviewing, approving, and challenging change requests as a Change Advisory Board (CAB) member.

Requirements

  • A bachelor's degree or higher with a technology focus.
  • Years of experience in IT progressing from a developer/integrator/DBA.
  • At least years of experience in direct line resource management, and years in a senior IT leadership role.
  • Proven expertise skills in software development,.NET, SQL, and other integration technologies.
  • Achieved ITIL Foundation certification.
  • Achieved PMP, CBAP, Agile, or other project management or business analysis certification is a benefit.
  • Achieved or pursuing TOGAF, COBIT, is an asset.
  • Experienced in managing a geographically distributed team of highly technically skilled employees.
  • Experienced in managing and working with senior stakeholders, ideally within a partnership or matrix structured organization.
  • Highly effective and proven experience in translating complex technical concepts to all levels of non-technical business stakeholders.
  • Possesses strong business planning, analytical, and conceptual skills.
  • Knowledge of legal industry technologies including document management, practice management, knowledge management, and case management systems is highly desirable.
  • Experience in implementing and supporting large technology systems.
  • Experienced in budget creation, procurement, and financial management best practices.

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