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Customer Success Representative

2 months ago

Ottawa, Ontario, Canada Fullscript Full time
About the Role

We are seeking a dedicated and enthusiastic Customer Success Specialist to join our support center team. The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and contributing to a positive customer experience.

Key Responsibilities
  • Work closely with our customers to identify opportunities to enhance their experience.
  • Troubleshoot issues and recommend or explain product and service features that best meet the customer's needs.
  • Resolve complex customer inquiries using various customer support tools and personal product knowledge.
  • Build sustainable relationships through open and interactive communication.
  • Collaborate with your team to devise new strategies to surprise and delight our customers.
  • Coordinate with your team to ensure support coverage during all business hours.
  • Identify trends in issues and feedback and report them to your supervisor.
  • Be a champion of our brand and uphold our commitment to customer satisfaction.
Requirements
  • A passion for customer satisfaction and a naturally engaging personality.
  • Ability to multi-task and manage all customer service platforms.
  • A strong commitment to excellence in all you do.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills and the ability to manage information from various sources simultaneously.
  • An adaptable nature, ready to embrace change and tackle new challenges.
  • A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
  • Flexibility with scheduling to ensure optimal coverage for customers.
  • Experience with Zendesk and other SaaS productivity tools would be a bonus.
  • Basic understanding of frontend or backend development.
  • Knowledge or interest in integrative health or any wellness certifications would be advantageous.