Customer Success Representative
6 days ago
We are seeking a dedicated and enthusiastic Customer Success Specialist to join our support center team. The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and contributing to a positive customer experience.
Key Responsibilities- Work closely with our customers to identify opportunities to enhance their experience.
- Troubleshoot issues and recommend or explain product and service features that best meet the customer's needs.
- Resolve complex customer inquiries using various customer support tools and personal product knowledge.
- Build sustainable relationships through open and interactive communication.
- Collaborate with your team to devise new strategies to surprise and delight our customers.
- Coordinate with your team to ensure support coverage during all business hours.
- Identify trends in issues and feedback and report them to your supervisor.
- Be a champion of our brand and uphold our commitment to customer satisfaction.
- A passion for customer satisfaction and a naturally engaging personality.
- Ability to multi-task and manage all customer service platforms.
- A strong commitment to excellence in all you do.
- Exceptional verbal and written communication skills.
- Strong organizational skills and the ability to manage information from various sources simultaneously.
- An adaptable nature, ready to embrace change and tackle new challenges.
- A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
- Flexibility with scheduling to ensure optimal coverage for customers.
- Experience with Zendesk and other SaaS productivity tools would be a bonus.
- Basic understanding of frontend or backend development.
- Knowledge or interest in integrative health or any wellness certifications would be advantageous.
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Customer Service Representative
1 day ago
Ottawa, Ontario, Canada UniFirst Corporation Full timeUniFirst Corporation is a leading provider of uniform and facility services products. We are seeking an entry-level Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling telephone inquiries, taking orders over the phone, and providing inside support to sales representatives. You will also...
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Customer Service Representative
1 day ago
Ottawa, Ontario, Canada UniFirst Corporation Full timeUniFirst Corporation is a leading provider of uniform and facility services products. We are seeking an entry-level Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling telephone inquiries, taking orders over the phone, and providing inside support to sales representatives. You will also...
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Customer Service Representative
5 days ago
Ottawa, Ontario, Canada British Council Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at the British Council. As a Customer Service Representative, you will be responsible for delivering high-quality front-line enquiry and registration services for our activities.Main Responsibilities:Respond to customer enquiries accurately, promptly, and to agreed...
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Customer Service Representative
5 days ago
Ottawa, Ontario, Canada British Council Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at the British Council. As a Customer Service Representative, you will be responsible for delivering high-quality front-line enquiry and registration services for our activities.Main Responsibilities:Respond to customer enquiries accurately, promptly, and to agreed...
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Customer Success Manager
1 day ago
Ottawa, Ontario, Canada Assent Full timeJob DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will play a critical role in delivering exceptional service to our customers, ensuring their success and satisfaction with our solutions.Key ResponsibilitiesDevelop and execute comprehensive customer...
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Customer Success Manager
1 day ago
Ottawa, Ontario, Canada Assent Full timeJob DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will play a critical role in delivering exceptional service to our customers, ensuring their success and satisfaction with our solutions.Key ResponsibilitiesDevelop and execute comprehensive customer...
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Customer Success Manager
24 hours ago
Ottawa, Ontario, Canada Assent Compliance Full timeCustomer Success Manager Deliver exceptional customer experiences, drive program success, and foster lasting relationships with top-tier manufacturers in the sustainability industry. Company Overview Assent is a leading solution for supply chain sustainability, trusted by the world's top-tier manufacturers. With a strong focus on customer success, we...
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Customer Success Manager
4 days ago
Ottawa, Ontario, Canada March Networks Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Professional Services team at March Networks. As a key member of our team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our solutions.Key ResponsibilitiesCustomer Onboarding:...
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Customer Success Manager
4 days ago
Ottawa, Ontario, Canada March Networks Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Professional Services team at March Networks. As a key member of our team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our solutions.Key ResponsibilitiesCustomer Onboarding:...
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Customer Success Manager
2 weeks ago
Ottawa, Ontario, Canada March Networks Full timeAbout the RoleThe Customer Success Manager will play a critical role in ensuring the success of our customers by providing exceptional onboarding and support experiences. This position will be instrumental in driving customer retention, expanding our service offerings, and fostering strong relationships with our global enterprise customer base.Key...
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Customer Success Manager
4 days ago
Ottawa, Ontario, Canada March Networks Full timeAbout the RoleMarch Networks is seeking a highly skilled Customer Success Manager to join our Professional Services team. As a key member of our team, you will be responsible for ensuring the successful onboarding and adoption of our Searchlight Cloud and CloudSight solutions, as well as our Insight Monitoring and Resolution Service.Key...
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Customer Success Manager
4 days ago
Ottawa, Ontario, Canada March Networks Full timeAbout the RoleMarch Networks is seeking a highly skilled Customer Success Manager to join our Professional Services team. As a key member of our team, you will be responsible for ensuring the successful onboarding and adoption of our Searchlight Cloud and CloudSight solutions, as well as our Insight Monitoring and Resolution Service.Key...
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Customer Success – Manager
5 days ago
Ottawa, Ontario, Canada March Networks Corporation Full timeCustomer Success Manager Customer Success Manager Join our team at March Networks, a global technology company that values teamwork, innovation, and customer satisfaction. As a Customer Success Manager, you will play a key role in ensuring our customers achieve their goals and maximize the value of our solutions. About the Role This is a unique...
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Customer Success Manager
1 week ago
Ottawa, Ontario, Canada March Networks Full timeAbout the RoleAt March Networks, we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals with our solutions.Key ResponsibilitiesCustomer Onboarding: Develop and implement onboarding strategies for new Enterprise-level customers, ensuring seamless...
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Customer Success Manager
1 week ago
Ottawa, Ontario, Canada March Networks Full timeAbout the RoleAt March Networks, we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals with our solutions.Key ResponsibilitiesCustomer Onboarding: Develop and implement onboarding strategies for new Enterprise-level customers, ensuring seamless...
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Customer Success Coordinator
1 week ago
Ottawa, Ontario, Canada Intouch Insight Full timeAbout the RoleThe Intouch Insight Customer Success Team is seeking a highly skilled and experienced Customer Success Coordinator to join our team. As a key member of our Operations team, you will work collaboratively across the organization to ensure on-time delivery of programs, including mystery shopping, operational audits, and customer-satisfaction...
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Customer Success Coordinator
1 week ago
Ottawa, Ontario, Canada Intouch Insight Full timeAbout the RoleThe Intouch Insight Customer Success Team is seeking a highly skilled and experienced Customer Success Coordinator to join our team. As a key member of our Operations team, you will work collaboratively across the organization to ensure on-time delivery of programs, including mystery shopping, operational audits, and customer-satisfaction...
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Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Assent Compliance Full timeCustomer Success Manager Join Assent, a leading solution for supply chain sustainability, as a Customer Success Manager and play a key role in delivering exceptional service to our customers. As a trusted advisor, you will work closely with customers to define and execute on their project plans, ensuring program success and driving business value. About...
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Customer Success Manager
4 days ago
Ottawa, Ontario, Canada Assent Full timeJob SummaryAssent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop and Nurture Customer RelationshipsBuild and maintain strong relationships with customers, serving as...
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Customer Success Manager
4 days ago
Ottawa, Ontario, Canada Assent Full timeJob SummaryAssent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop and Nurture Customer RelationshipsBuild and maintain strong relationships with customers, serving as...
