Seasonal Sales and Customer Experience Representative
4 days ago
Are you looking for a dynamic career opportunity in customer service where you can grow and develop your skills?
About the RoleWe are seeking an experienced Seasonal Sales and Customer Experience Representative to join our team at 09 Irving Oil Limited. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through proactive outreach and engagement with our residential and commercial customers.
Estimated Salary: $45,000 - $60,000 per year, depending on experience
Key Responsibilities:
- Generate sales leads that develop into new customers through proactive outreach and engagement.
- Develop a thorough understanding of all our products and services to provide the best solutions for our customers' needs.
- Ensure accuracy when logging, resolving, and escalating customer requests.
- Handle customer concerns and provide appropriate solutions or alternatives within time limits, following up to ensure resolution.
- Work collaboratively with other departments to assist in resolving issues or requests.
- Taking ownership for the customer experience while maintaining professionalism at all times.
Your Qualifications:
- High school diploma or equivalent required; post-secondary education preferred.
- 1-3 years of contact center experience.
- Strong communication and problem-solving skills.
- Computer literacy, good organizational skills, strong analytical skills, and good interpersonal skills.
- Proven ability to multitask and work well under pressure.
- Excellent customer service skills and ability to build rapport with customers.
Why Work with Us?
- Competitive compensation package, including an annual bonus plan, pension plan, and parking allowance.
- Hybrid work model allowing for a blend of in-office and work-from-home days.
- Flexible benefits plan offering three levels of coverage to meet your unique needs.
- Paid vacation time, plus an annual option to purchase additional vacation days.
- Wellness support, including an annual wellness allowance, paid personal care days, and a 24/7 employee and family assistance program.
- Opportunity to give back to the community through volunteer programs and donation matching.
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