Technical Support Specialist

3 weeks ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Technical Support Role

At PCI Panasonic Canada Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers through various channels, including phone and email.

Key Responsibilities:
  • Maintain and troubleshoot B2B customer core Restaurant Point of Sale (POS) hardware and software applications.
  • Escalate customer issues to advanced support, field service, or management as required.
  • Provide value-added customer service by translating technical specifications into clear, non-technical requirements.
  • Process RMA and supply orders, and liaise with sales as needed.
  • Maintain detailed knowledge of products and services, and train new agents on call center routine.
Qualifications:
  • High school graduation with 3-4 years of technical and troubleshooting experience, or a Community College degree in Electrical, Electronic, or Computer Engineering.
  • Excellent customer relations skills, with ability to exhibit empathy and patience.
  • Working knowledge of Microsoft Office, internet, and networking protocols.
  • Complex problem-solving skills and exceptional interpersonal and communication skills.
Benefits:
  • Comprehensive medical, dental, and vision coverage.
  • Panasonic Retirement Pension Plan (RPP/DCPP) and Group Retirement Savings Plan (RSP).
  • Generous parental leave top-up and education assistance program.
  • Employee purchase program, employee and family assistance program, and competitive rates on home and auto insurance.
About PCI Panasonic Canada Inc.

PCI Panasonic Canada Inc. is a leading provider of Consumer Lifestyle technologies and innovative solutions for its business and government clients.

We prioritize total wellbeing and offer a wide variety of benefits and programs to support our employees' physical, emotional, financial, social, and environmental health.

We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential.

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