IT Support Specialist
3 weeks ago
Job Summary: We are seeking a dedicated Technical Support Specialist to join our team at NPC/Sandman Hotel Group. This permanent position requires a college/CEGEP education, with experience an asset. Our head office setting offers a varied and engaging work environment.
Key Responsibilities:
- Manage access to computer networks
- Analyze and report on the performance of computer systems and networks
- Provide timely assistance to users experiencing difficulties with computers
- Utilize technical manuals and other documents to research and implement solutions
- Offer training and guidance to users to address identified difficulties
- Maintain a problems and solutions log
- Contribute to application redesign and software development
- Supervise technical support staff
- Offer IT support to users
- Configure equipment for employee use
- Perform Web-server backup and recovery operations
- Deliver exceptional customer service and incident management
Requirements:
- Proficiency in networking software
- Server administration skills
- Desktop applications knowledge
- Database software expertise
- MS Office proficiency
- SQL skills
Benefits:
- Dental plan
- Health care plan
- Vision care benefits
- Group insurance benefits
- Life insurance
Work Environment:
- Public transportation is available
- A welcoming work environment for newcomers, refugees, youth, and Indigenous people
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Technical Support Specialist
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