IT Support Specialist

3 weeks ago


Vancouver, British Columbia, Canada NPCSandman Hotel Group Full time

Job Summary: We are seeking a dedicated Technical Support Specialist to join our team at NPC/Sandman Hotel Group. This permanent position requires a college/CEGEP education, with experience an asset. Our head office setting offers a varied and engaging work environment.

Key Responsibilities:

  • Manage access to computer networks
  • Analyze and report on the performance of computer systems and networks
  • Provide timely assistance to users experiencing difficulties with computers
  • Utilize technical manuals and other documents to research and implement solutions
  • Offer training and guidance to users to address identified difficulties
  • Maintain a problems and solutions log
  • Contribute to application redesign and software development
  • Supervise technical support staff
  • Offer IT support to users
  • Configure equipment for employee use
  • Perform Web-server backup and recovery operations
  • Deliver exceptional customer service and incident management

Requirements:

  • Proficiency in networking software
  • Server administration skills
  • Desktop applications knowledge
  • Database software expertise
  • MS Office proficiency
  • SQL skills

Benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Group insurance benefits
  • Life insurance

Work Environment:

  • Public transportation is available
  • A welcoming work environment for newcomers, refugees, youth, and Indigenous people


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