Tiffany Store Leader

4 weeks ago

Montreal, Quebec, Canada Tiffany & Co. Full time

As a Tiffany Store Leader, you will be responsible for supporting the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present and be a dynamic, attentive, and inspiring leader who builds relationships with internal and external clients.

Key Responsibilities:

  • Effectively coach, guide, and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
  • Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
  • Be a dynamic and inspiring leader who embodies the LVMH Values and cultivates an entrepreneurial spirit, is creative and innovative, and delivers excellence in all aspects.

Client Development:

Deepen the relationship with clients to achieve or exceed sales targets, product category targets, and relevant KPIs.

  • Manage and motivate the team to consistently achieve or exceed store commercial targets.
  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
  • Drive business through key product pillars and KPIs.

Service Excellence:

Execute in all things with a client-centric approach, demonstrating passion and delivering Tiffany Touch moments to clients at every touchpoint.

  • Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
  • Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
  • Optimize hospitality and store amenities to create unique experiences.
  • Act on NPS performance and client feedback to improve customer service.

Talent Development:

Attract, hire, and retain top talent to cultivate a climate of high performance.

  • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
  • Prioritize diversity, cultivate inclusive environments, and foster growth.
  • Encourage an entrepreneurial spirit.
  • Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
  • Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence:

Champion operations efficiency and effectiveness, challenging the standards to seek continuous improvement.

  • Ensure exceptional operational support to drive sales and service.
  • Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
  • Ensure compliance with all internal control procedures.

Requirements:

  • Fluently bilingual in French and English.
  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of commercial results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, Client tracking systems, and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.

Desired:

  • A college/university degree.

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