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Clinical Intake Coordinator

2 months ago

Burlington, Ontario, Canada pt Health Full time

We are seeking a skilled Clinical Intake Coordinator to join our team at pt Health. Located in a remote-based office within Ontario, Canada, this full-time position offers a competitive salary and exciting career opportunities.

Job Summary:

The Clinical Intake Coordinator will serve as the initial point of contact for clients, ensuring timely and efficient coordination of assessment times with our network of clinics. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure.

Responsibilities:
  • Act as the primary point of contact for client companies
  • Receive incoming calls, record new referrals, and verify information within our client intake system
  • Coordinate assessment times with our network of clinics
  • Book appointments via our internal booking system
  • Update referral data and treatment plan statuses in the database, as well as provide support with monthly referral tracking reports and quarterly outcome reports
Requirements:
  • 2+ years of previous customer service/administrative experience
  • Bilingual French preferred
  • Post-secondary education is an asset
  • Advanced written and verbal communication skills with a strict attention to detail
  • Strong interpersonal skills to maintain customer relationships with client companies and patients
  • Ability to prioritize tasks under pressure
  • Proficiency in MS Word, Excel, and database software
  • Exceptional organizational skills, with the ability to work independently and take initiative

The estimated annual salary for this position is $60,000-$80,000, depending on experience. We offer a comprehensive benefits package, including health, dental, and vision coverage, as well as a generous paid time off policy.